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Центральное Интернет ТВ

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1. General questions

a. What is eTVnet?

TV on demand - eTVnet - allows you to watch movies and programs of Russian TV anywhere, anytime and as much as you want.


b. How is it possible to watch movies and programs on eTVnet?

There are several options. Choose the one that suits you more!

1. Free and without registration
Watch movies and programs in our free cinema.

2. Free after registration
Register and receive a free access to a limited number of movies and programs.
Become eTVnet subscriber and watch more than 400 000 movies and TV programs. You can watch everything that is aired on Russian television today or was aired yesterday or fifty years ago. You can watch at any convenient time for you.


c. What kind of movies and TV programs do you have?

As our subscriber, you can watch at any time convenient for you movies and documentaries, series, sport programs and talk shows, cartoons and programs for children, concerts and music videos - from the most recent ones shown on Russian television to old archive records.

We offer programs which are broadcasted on Russian TV channels. A complete list of channels you can find here.


d. How are you different from regular TV?

Unlike traditional television, eTVnet does not show any advertisement. Moreover, eTVnet service also has other benefits that significantly distinguish it from the traditional television.

  • - Ability to watch movies and programs at any time from anywhere in the world
  • - High-quality
  • - A large archive
  • - Professional customer support


e. How to register on the website?

To register online the User will need to come up with a username and password and enter his/her email address. Username can only contain letters and numbers and must be unique, ie not used by anyone else. After becoming acquainted with the "Terms of Service", consenting with them and clicking on "Sign Up", an e-mail will be sent to the User email address containing two links - one to complete the registration process and the second to activate the paid service right away.

Activation of any of these links is the final step of registration process.

To register, go to registration page or click on


f. If the User did not receive the email?

If the confirmation email did not come within half an hour, check the junk mail folder (spam, junk e-mail), if the letter is not there, please contact customer support. Contact information is available here.


g. Free access

Immediately after registration the User receives free trial period for unlimited time. During this period, the User can watch movies in the "free cinema", as well as some other movies and programs provided free of charge. Access to all programs and movies is available only to our regular viewers.


h. How to access all of the video content on the website?

Full access is granted only to regular viewers. In order to become a regular viewer the User needs to click on the link "Become a regular viewer and get 7 days free trial", choose a tariff plan and select a payment method. The first 7 days will be provided free of charge, regardless of the chosen tariff plan, after which charging will begin.


i. What tariff plans are offered?

The User can pay for each video individually or select from several subscription plan offered by eTVnet. More details about the tariff plans can be found here.


j. How can I pay for the service?

The User can read in more detail about the various payment methods offered on the “Payment options” page.


k. Can I change my tariff plan?

The User can change the tariff plan at any time but not more than 1 time per week. In order to do this, the User should click on the link "Set / change the tariff plan" in “My account” page. After changing the plan and clicking the "Save" button an automatic email is sent to the User email address, containing a confirmation link. Only after clicking the confirmation link in the email the User tariff plan will be changed.

The new tariff will be set at 00:00 am EST the following day and is only valid for subsequent viewings. The sum of the bill and the number of hours included in the chosen subscription fee will be calculated based on the actual amount of services used, days of use and tariff plan.

Customer service agents are available to assist the User in resolving any issues with the tariff plan and provide any consultative services. Contact information is available here.


l. How to change the email address?

The User can change the email address at any time by clicking the link “Edit personal data” in the “My account”. After changing the email address and clicking the "Refresh" button, an email will be sent to the User’s OLD email address containing the confirmation link. The changes will take place after clicking the confirmation link in the email. If the User does not have access to the old e-mail, customer service agents are available to assist the user in resolving this issue. Contact information is available here.


m. How to change the password?

The User can change the password at any time by clicking the link “Change password” in “My account”. After entering the old password, the new password twice and clicking on "Change Password" button an e-mail will be sent to the user email address containing a confirmation link. The changes will take place after clicking the confirmation link in the email.

Customer service agents are available to assist the user in resolving this issue. Contact information is available here.


n. How to change the username?

To change the username the User will have to contact customer support. The User can contact customer support in any convenient way either by calling, emailing or using live chat. Contact information is available here.


o. What does the User do if he/she forgets the username or password?

To restore / change the password, the User has to click on the link "Forgot Password" in the “My account” and enter the e-mail address used when registering on the website. Instructions on how to reset the password will be sent to this email address. Customer service agents are available to provide assistance in resolving this issue. Contact information is available here.


p. Is it possible to temporarily stop the service?

To stop as well as resume the service is possible at any time by an explicit (oral or written) statement of the User. To do this the User can contact the customer service agents either by calling, writing or using live chat. Contact information is available here.

The User will then be billed according to the actual amount of services used.


q. How to cancel the service?

To cancel the service is possible at any time by an explicit (oral or written) statement of the user. To do this the user can contact the customer support agents either by calling, writing or using live chat. Contact information is available here. The user is obliged to pay the amount due for the service provided, up until the date the service was cancelled.


r. How is the service suspended and under what conditions?

The service can be stopped by the initiative of the user (see §. O, P) or by the initiative of the company because of unpaid bills, suspected illegal use of credit cards or some other reason.

The service does not stop when the number of hours included in the chosen tariff plan run out or if nothing is watched.


s. Is the subscription fee charged if the client is not watching anything on eTVnet?

For users of all tariff plans, except for those who chose "Pay as you go" tariff, subscription fee will be charged until the client either:

  • Cancels the services
  • Suspends the service temporarily


2. Financial questions

a. What does billing day mean?

Billing day is a fixed day for each user every month. Users are billed on a monthly basis on their billing day, for the past period, on the basis of the chosen tariff plan (or tariff plans in case the tariff plan was changed during the billing period), and taking into account the actual amount of services used.


b. How the price for a video program is calculated

The price for a movie or a program is calculated based on the determined length of the program (see table “Length”).

If the User has watched at least 5% (or 1 / 20 part) of the specified duration of the movie or program, he/she is not charged. For example, if the specified length of the movie or program is 40 minutes long, 5% (or 1 / 20 part) of this length is 2 minutes. If the User watched less than 2 minutes, he/she will not be charged.

If the User has watched more than 5% (or 1 / 20 part) of the specified duration of the movie or program, he/she is charged in full (as if watching the movie or program in full). For example, if the movie or program is 40 minutes long and the User has watched more than 2 minutes, he/she will be charged. The charge is calculated the following way:

  • - for tariff plan «Pay As You Go»: $0.60 * 40 min / 60 min = $0.40;
  • - for tariff plan «Pay As You Go»: $0.50 * 40 min / 60 min = $0.33;
  • - for tariff plan «Economic»: $0.45 * 40 min / 60 min = $0.30;
  • - for tariff plan «Convenient»: $0.39 * 40 min / 60 min = $0.26
There is no charge for repeated viewings of the same movie or program within the same 24 hour period.
When watching movies and programs you can use the "Pause" and "Rewind" features and ni additional fees are charged.


c. Hours, included in each tariff plan

A specific number of hours are included in monthly payment for all tariff plans except for "Unlimited" tariff. More information can be found here. When the numbers of hours included in the chosen tariff plan are used up, the service does not stop and every additional hour is a charged according to the chosen tariff plan. The User can constantly monitor the number of hours viewed, the number of days remaining until the end of the billing period and so on in “My account” page. This data can help the User in deciding whether there is a need to change the tariff plan. More details about the change of tariff plans.


d. Billing

Users are billed on a monthly basis on their billing day for the past period on the basis of the chosen tariff plan (or tariff plans in case the tariff plan was changed during the billing period), and taking into account the actual amount of services used. The bill will also include applicable taxes, if any.


d. Billing

Users are billed on a monthly basis on their billing day for the past period on the basis of the chosen tariff plan (or tariff plans in case the tariff plan was changed during the billing period), and taking into account the actual amount of services used. The bill will also include applicable taxes, if any.


f. How is the monthly bill calculated?

Bills are based on the selected tariff plan (or tariff plans in case the tariff plan was changed during the billing period) and on the actual amount of services used. Consider an example:

  • - The User’s billing day is the 23rd of each month
  • - Having an "Unlimited" tariff plan and having watched 25 hours up until July 29th, the User goes on a vacation and asks to temporary suspend the service.
  • - When the User returns on August 14th he decides to resume the service and switch to "Comfortable" tariff plan. From August 14th until August 22nd the user watches another 25 hours.


n Period Tariff plan Number of days Subscription fee Number of hours included in subscription fee Hours watched Excessive usage (hours) Price for extra hours watched Sum
1 23/07 - 29/07 Unlimited 7 39.95/31*7 = 9.02 No limits 25 0 0 9.02
2 30/07 - 13/08 Suspension 15 0 0 0 0 0 0
3 14/08 - 22/08 Comfortable 9 19.5/31*9 = 5.66 50/31*9 = 14.52 25 11.48 11.48*0.39 = 4.48 10.14
Sum (before taxes)    19.16

g. Payment

Payment of accounts shall be made by User on the set billing day.


h. What penalties exist?

Penalties exist only in connection with financial matters, for example, a check with non-sufficient funds, chargeback, etc. The amount of the fine is determined by the bank's fees for such matters.

No other additional fees or penalties for use, enable, disable, change the user account is not charged.


i. Can bills be paid automatically?

Automatic payment is provided as one of the payment options in “My account” page when the user clicks on the link “Enter the user credit card details”. The bill amount is automatically deducted monthly from the User’s credit card on the billing day until the User asks to deactivate this feature or suspend the service. To change the current credit card to a new one click on "Enter the user credit card details" in “My account” page. When entering the new credit card details, the old credit card is automatically removed from the system. For security reasons, the User’s credit card details are not available for viewing nor for editing. Only one credit card can be associated with an account.


j. Can I use one card to pay the bills for multiple accounts?

For security reasons, one card cannot be used to pay the bills for multiple accounts.


k. Can I remove the card from the system and select another payment method?

Deleting a card and changing the payment method is only possible by contacting the customer support agents. Contact information is available here.


l. Viewing history, bills and payments

All bills and payment history is available in “My account” page when the User clicks on the link "Billing and payment history". Customer service agents are available to provide any necessary explanations and answer any additional questions related to billing and payments. Contact information is available here.


m. Safety Rules for e-mail correspondence

Bills are based on the selected tariff plan (or tariff plans in case the tariff plan was changed during the billing period) and on the actual amount of services used. Consider an example:

  • - We never ask to enter the any credit card details. In the e-mail letter there are no direct links leading to pages associated with payment for the services.
  • - We will never ask the User to re-register. Password Recovery (link "Forgot password") is done only through the e-mail which is specified in User’s account.
  • - We do not include in any e-mail letters links leading to other sites.



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